Case study of Zappos Australia
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We are well versed with the fact that technological advancement changes the lives of mankind concerning their lifestyle, business and many more. If we compare the present and past situations of conducting business operations, there is a revolutionary change in the whole process.
During the pandemic, people adhere to the coronavirus protocols for their safety. Online operations play an important role here; several organisations convert their business approaches and implement them through online modes of communication. Zappos is one of those organisations; it is an American clothing retailer and shoe company in the US. After the CEO’s death, Tony Hsieh, it was difficult for the organisation to get back on track. Still, Kedar Deshpande, the new CEO, took the responsibility to achieve the objectives set by the organisation. Want to know more about Zappos? Connect with our online help on the Case study of Zappos for an explanatory session conducted by our experts.
This is not the end; we have more in our bucket. Take a quick look at the article to learn more about the topics emphasised by our experts at Zappos case study assistance in their online sessions.
Package Offered By Zappos To Their Customers
The organisation emphasised providing the best services to their customers has a good organisation customer service reputation in the market and a properly managed framework for smooth execution of the operations in the storehouse. The organisation’s objective is to provide satisfactory commodities to the customers and retain them for future purposes. The required data concerning the products are shared on the website to enjoy the benefits and connect with the customer executive team if there is an issue.
The Zappos business model emphasised the 3 C's, i.e. corporation, customer and competitors. Moreover, the company culture is one of the attributes for which the organisation is mostly talked about; for instance, their teams are happy and work together to achieve their objectives. Our experts can assist you with more regarding the company culture of Zappos; for that, you can connect with our Zappos case study help online.
Zappos’s Growth And Development in the Market
The organisation is looked upon as the business model based on a novel concept constructed from scratch. Let's look at the organisation's development since it came into the market.
|
Year |
Development |
|
1999 |
Alfred Lin and Tony Hsieh invested around $ 500,000 from Venture Frogs. During that year, sales were about 1.6 million dollars. |
|
2001 |
The executive teamwork worked on their long term objectives for the year 2010. And, sales rise to 8.6 million dollars. |
|
2003 |
They abandoned drop shipping to have more control over the customer experience, which led to an increase in sales to 70 million. |
|
2004 |
The organisation received 35 million investment from Sequoia Capital and a 40 million credit line from Wells Fargo bank. Sales increased by 185 million. |
|
2007 |
They expanded their business, adding more varieties of communities such as eyewear, watches, and many more, which led to a drastic increase in sales by 840 million. |
|
2008 |
Sales reach the scale of billion. |
|
2009 |
The organisation ranked at 23rd position in Fortune’s Top 100 organisations. |
|
2010 |
They moved from San Francisco to Nevada. |
|
2011 |
The hiring of employees increased as there was an increase in the organisation’s sales, and more workforce arose. |
|
2012 |
The CEO, Tony Hsieh, diversify his business approach into urban regeneration. |
|
2013 |
More than 1200 employees from Zappos took part in the ribbon-cutting ceremony and set a world record. The organisation moves to 350 million regenerated downtown in Las Vegas. |
A Case Study Received By Our Experts
Given below is the Zappos case study sample online provided to our experts by one of our students. The following question is based on the case study of Zapoas as a motivating place to work or not. A student has to examine the company culture and the feedback shared by the employees to the world. Let's take a look at the question file.
Question file
Answer File
Our experts assisted the students in collecting reliable sources from authentic sites and preparing a solution file that helps the student get an HD grade. Moreover, if you want to download the complete solution file, connect with our customer service.
Peer Review On Work-Life Flow In Zappos And Other Organisations
In 2006, only 14 per cent of employees worldwide participated, while only 8 per cent in China. 40 percent in Mexico, 2 percent in Japan, and 21 percent in the U.S. With the economic meltdown, the statistics went worse. Recent research highlights that participants are more likely to have lower turnover, accidents and absenteeism. Moreover, raises in workforce engagement are interlinked with higher levels of profitability, market value, sales per employee and gross return on capital.
Lack of participation also reflects issues to employees, who can look upon themselves as disappointed with their jobs and other attributes of their lives.
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Sources
Perschel, A. (2010). Work‐life flow: How individuals, Zappos, and other innovative companies achieve high engagement. Global Business and Organizational Excellence, 29(5), 17-30.
Frequently Asked Questions
These aspects reflect the ideal ecommerce shopping experience for clients, which is why Amazon purchased Zappos and followed their shipping process, client service model site-wide and hassle-free return policy.
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